Damaged or Wrong Items
Your satisfaction is our utmost priority. If your order arrives damaged, defective, or incorrect, we will rectify it immediately.
Instant Replacement: If there is any manufacturing defect or structural issue upon arrival, we offer a hassle-free replacement.
Luxury Standard Requirement: To qualify for a replacement for transit damage or missing items, customers must provide a clear, unedited video of opening the parcel from scratch. This ensures transparency and protects both parties.
Parcel Opening Policy
To maintain the security, seals, and premium packaging of our luxury jewelry, we do not permit open-box deliveries.
Policy: Customers are not allowed to open the parcel before making the payment to the courier rider.
Security Assurance: Rest assured, your purchase is fully secured by our 15-day protection policy. Any issues discovered after opening the package will be promptly and gracefully resolved by our customer care team.